The Challenge:
Substandard software products and poor implementation practices left our client pulling product for various sales outlets from the same inventory. Demand soared from 15K priority packages/week to 95K priority packages/week, putting pressure on logistics and crushing customer satisfaction. Supply chain problems were causing the client to hemorrhage revenue and stress its logistics capabilities with peak season sales on the horizon.
Demonstrated Capabilities:
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Create custom solutions to solve inventory backlog and confusion
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Implement correct ERP strategy for overstressed distribution centers
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Diversify supply chains for Direct to Consumer and Direct to Store inventory
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Reduction of backlogged returns to an acceptable level and address 500k Unit Backlog
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Reduce unnecessary costs incurred purchasing Priority Overnight shipping due to lack of logistics organization. [Savings of over $95K/week]
Customized Solutions:
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Assumed full control of operations within first 4 weeks
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Third Party providers consolidated and managed to new efficiencies
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Direct to Store Shipping increased from 1K units/day to 15K units/day
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Direct to Consumer shipping increased from 5K units/day to 20K units/day
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Turned a negative into a positive by restructuring the use of existing inventory
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Initial logistics assessment delivered to senior management within 72 hours of client engagement
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Partnered with client to successfully manage a fast-growing company through its most demanding peak season
Results Impacted:
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Logistics Savings = $4.1M/Year
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Same Day Shipping Orders > 94%
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Solved Order Backlog of over 500k Units